Order & Delivery
When will I receive my order?
We usually ship order the same day if order is received before 5pm.
Shipping Days To Karachi: 1-2 days
Shipping Days To Lahore: 2-3 days
Shipping Days To Islamabad: 2-3 days
Shipping Days to Other Cities: 4-5 days
These are estimated time-frames based on working days. If our team foresees a delay in order fulfillment from vendor, you shall be informed accordingly by us.
TRACK YOUR ORDER
How can I track the status of my order?
At any time you can track your order status by using the order number on the “My Account” page, as shown below:
How am I informed about the expected delivery of my order?
When the order is shipped, you will receive an email and an SMS with a link and a tracking number to monitor the delivery status of your package.
At the time your order is confirmed, you will be communicated an estimated delivery time for your items.
Note: If your order has multiple items, you might receive the items in separate packages.
Reception of the Products
Sealed items or packages cannot be opened unless the payment is made to the Delivery Agent. The Delivery Agent shall not take the item back if the seal has been opened.
If you later find out that there is any issue with the product bought, you can request a return by calling our Customer Service (0324-2464297)
Please keep in mind that the item’s condition has to confirm to our Return Policy
Orders can only be delivered to a private address (e.g. home or work address). Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.